Terms & Conditions

Below are complete, UK-appropriate Terms & Conditions for Torqpoint, written for a Wix-hosted website, dated 24/11/2025. You can copy/paste directly into your site. TORQPOINT – TERMS & CONDITIONS Last Updated: 24 November 2025 Welcome to Torqpoint. These Terms & Conditions (“Terms”) govern your use of our website (the “Site”) and any services we provide, including website design, digital services, AI automation solutions, consultancy, and related offerings (“Services”). By accessing or using the Site, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our Site or Services. 1. About Us Torqpoint Based in the United Kingdom Contact: [Insert business email once set up] This website is hosted on Wix.com and complies with UK website and consumer standards. 2. Use of the Website You agree to use this Site only for lawful purposes and in a manner that does not restrict, inhibit, or infringe on the rights of others. You must not: Attempt to gain unauthorised access to any part of the Site or servers. Copy, reproduce, or redistribute any content without permission. Use the Site for fraudulent, disruptive, or harmful activities. We reserve the right to suspend or block access to the Site at our discretion. 3. Information Accuracy While we aim to keep all information accurate and up-to-date, we cannot guarantee: completeness reliability availability suitability Content is provided for general informational purposes only and should not be solely relied upon to make business, financial, or technical decisions. 4. Services Provided Torqpoint offers (but is not limited to): Website design and development Branding and digital strategy AI automations and virtual receptionist services Consultancy Ad management Social media content strategy All services are subject to a formal quote or contract agreed upon by both parties. 5. Payments & Invoicing Payment terms will be clearly discussed and agreed before work begins. Unless otherwise stated: A deposit may be required to secure your service. Outstanding balances are due upon project completion or on agreed milestone dates. Late payments may incur reasonable charges at our discretion. We reserve the right to suspend or terminate Services for unpaid invoices. 6. Refund Policy Due to the customised nature of digital services, refunds are only provided in exceptional circumstances and at Torqpoint’s discretion. If a project is cancelled by the client after work has begun: Deposits are non-refundable. You may still be liable for work completed up to the cancellation date. 7. Client Responsibilities You agree to: Provide required information, materials, and approvals promptly. Ensure all content you supply (text, images, logos, branding, etc.) is legally owned by you or properly licensed. Review drafts and respond in reasonable timeframes. Delays caused by failure to provide materials may extend delivery dates. 8. Intellectual Property Our Rights All concepts, designs, code, drafts, strategies, and final outputs remain the intellectual property of Torqpoint until full payment is received. We may display completed work in our portfolio unless you request otherwise in writing. Your Rights Upon full payment: Ownership rights for the final agreed deliverables transfer to you. You may use the final product for commercial purposes. You may not resell Torqpoint’s work, frameworks, or processes unless explicitly permitted. 9. AI-Generated Assets Some Services may incorporate AI-generated text, imagery, or automation workflows. You acknowledge that: AI outputs may occasionally contain errors. Torqpoint is not liable for inaccuracies arising from third-party AI platforms. You are responsible for reviewing all AI-generated content before publishing. 10. Limitation of Liability To the fullest extent permitted by law, Torqpoint is not liable for: Loss of profits, revenue, or data Business interruption or downtime Errors arising from third-party integrations, platforms, or hosting services (including Wix) Decisions made on the basis of content from our Site Our liability is capped at the total amount paid by the client for the specific Service. 11. External Links This Site may contain links to third-party websites. Torqpoint is not responsible for: their content their accuracy their security the services they provide 12. Privacy Your data is handled in accordance with our Privacy Policy. By using this Site, you consent to the collection and handling of data as described there. 13. Termination of Services Torqpoint reserves the right to refuse, suspend, or terminate Services if: A client breaches these Terms Payments are late or outstanding Behaviour becomes abusive, unreasonable, or inappropriate 14. Changes to These Terms We may update these Terms occasionally. The latest version will always be posted on this page. By continuing to use our Site after updates, you agree to the revised Terms. 15. Governing Law These Terms are governed by the laws of England and Wales.