Privacy Policy

Torqpoint Privacy PolicyLast Updated: 24 November 2025 Torqpoint is committed to protecting your privacy and handling your data transparently, securely, and in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.This Privacy Policy explains what personal data we collect, how we use it, how we keep it safe, and your rights as a user of our website and services.Our website is hosted on Wix.com, which provides us with the online platform to present our services.1. Who We AreTorqpointWebsite: torqpoint.comEmail: support@torqpoint.comLocation: United KingdomWe operate as a web design, digital media, and automation services provider.2. What Data We CollectWe may collect the following types of information:A. Information You Provide VoluntarilyYour nameEmail addressPhone numberBusiness detailsProject requirementsMessages sent through forms or social mediaPayment information (processed by Wix Payments, Stripe, or PayPal – we do NOT store card details)B. Information Automatically CollectedWix automatically collects:IP addressDevice typeBrowser detailsPage views and site activityCookiesSession informationGeolocation (approximate)C. Cookies and Tracking TechnologiesOur site uses:Essential cookies (required for site function)Analytical cookies (via Wix Analytics / Google Analytics if enabled)Marketing and advertising cookies (Meta Pixel, Google Ads, etc., if used)3. How We Use Your DataWe may use your data to:Provide and manage our servicesRespond to enquiries and consultationsCreate website projects tailored to your businessProcess paymentsImprove site performance and user experienceSend updates, marketing, and promotional content (only if you opted in)Deliver AI-related services such as AI receptionists, automation workflows, or ad-campaign toolsMaintain legal and financial compliance4. Legal Bases for ProcessingWe process your data based on:Contractual obligation – when you hire us or request a quoteLegitimate interest – improving our site or marketing relevant servicesConsent – when you opt in to marketingLegal obligation – tax and accounting requirements5. How Your Data Is StoredOur website and data storage are hosted through Wix.com, which stores data on secure servers located in the EU, US, and other territories compliant with international transfer frameworks.Wix provides:SSL-secure connectionsEncrypted data storagePCI compliance for paymentsWe also store limited client communications internally (email, CRM, or project management systems).6. How Long We Keep Your DataWe keep your data for as long as necessary to fulfil the purpose it was collected for.Typical retention times:Contact form submissions: up to 24 monthsClient project files: up to 6 years (for accounting compliance)Marketing consent: until you opt outCookies: based on browser settings (max 12 months)7. Sharing Your DataWe do not sell your personal information.We may share data only with:Wix.com (hosting, analytics, security)Payment processors (Stripe, PayPal, Wix Payments)Advertising platforms (optional: Meta, Google Ads)Contractors/freelancers working on your project (only when necessary)Legal authorities if required by lawAny third party only receives the minimum necessary data.8. International Data TransfersYour data may be transferred outside the UK due to Wix’s global infrastructure.Wix complies with:UK GDPRStandard Contractual Clauses (SCCs)Adequacy decisions where applicableThis ensures your data remains fully protected.9. Your Rights Under UK LawYou have the right to:Access your dataCorrect inaccurate dataRequest deletion (“Right to be forgotten”)Restrict processingObject to certain processingWithdraw marketing consentRequest data portabilityLodge a complaint with the ICO (Information Commissioner’s Office)To exercise any rights, email support@torqpoint.com.10. Marketing CommunicationsYou will only receive marketing if you have:Opted in, orPreviously used our services (legitimate interest)You can unsubscribe at any time using:The link in an emailA direct request to our support email11. SecurityWe use:SSL encryptionStrong authentication controlsSecure hosting through WixLimited internal access to personal dataWhile no online system is 100% secure, we take all reasonable steps to protect your information.12. Third-Party LinksOur website may contain links to external sites.We are not responsible for their content or privacy practices.We recommend reviewing their privacy policies before providing personal data.13. Changes to This PolicyWe may update this Privacy Policy occasionally.The latest version will always be posted on this page with an updated effective date.14. Contact UsIf you have questions about this Privacy Policy or your data rights, contact us at:support@torqpoint.comTorqpoint – United Kingdom